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faq

frequently asked questions

company policy

Our company does not have a strict policy to keep. Our goal is to enjoy what we do and focus on the positive aspect of the artistic creation.

Our workshop consists of a small group of creators led by Yannis Gounaridis. Our creations are all handmade and differ by far from the aesthetics and typology of a high quantity production accompanied with clear commercial purposes. At bord de l’eau we design and create jewelry and objects with aesthetic and utilitarian value for you and your place. Each item is available in limited pieces in our store exhibition and is custom-made in our online store.

Our goal is to create everyday, affordable and unique jewelry. For this purpose, the materials we use are basically silver, aluminum and bronze. Our techniques are in continuous process and development. Typically, we mention the techniques of oxidation, gold plating, rhodium plating and platinum plating.

Our photos are available in great detail for aesthetic purposes. They are copyrighted by bord de l’eau and they cannot be used for commercial purposes.

Jewelry designer: Yiannis Gounaridis
Photographer: Christos Antoniou & Nik Logiotatidis
Graphic Design: Monoscopic
Copyright bord de l’eau | 2010 – Today

terms & conditions

The jewelry of our e-shop are custom made and therefore not refundable. Each order requires some days for creation and shipping. The average delivery is around 10-20 business days for postage in Greece and 20-30 working days for shipments abroad (for more information please refer to the “shipping and delivery” section). In the unexpected case of a defective product, we are prepared to replace it free of charge by sending back to us the defective item at our own expense.

account policy

Our company does not use your personal information for any commercial purpose or other promotional actions (marketing mailing). Personal information is protected by the integrity and morality of our character. Your personal data only refers to your name, mail and shipping address and not to your bank account details as they are not stored in our database.

payment options

In our online store we offer the most secure online transaction methods such as credit card, direct bank deposit, viva wallet (payment from an external certified website) and payment with your personal paypal account. At this time, we do not accept the option of cash on delivery. The payment method is asked at the completion stage of your order and no bank details are stored in our database.

secure transactions

We guarantee that all transactions are made with external secured and certified bank systems (payment gateways), without storing any banking information in our database. In this way we ensure the quality of our transactions and the security of your bank details.

shipping and delivery

Our company delivers to Greece and Europe. The delivery time for Greece is around 10-20 working days and for abroad 20-30 working days (for more information please refer to terms and conditions).

The cost of shipment depends on the size and weight of the parcel and the country of dispatch. It also depends on the shipping warranty. In our online store the cost is calculated automatically at the last stage of your order from the item’s shipping class. For small parcels 5-10€ are needed for shipments all over Greece. The international shipping cost is about 15-30€ for the same package. In the case of middle packaging, the cost increases around 5€ for shipments to Greece and 10€ for shipments abroad. In the case of large packaging, the cost is increased to 10€ and 20€ respectively.

Our shipping methods are two and differ in quality, time, warranty and cost. In the first method, your package is delivered by the Greek Post Office and in the second one is delivered by courier. Our company does not guarantee the safety of the items during the shipment except for their safe packaging and standardization.